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Resident Manager

W15 Hanthana | Kandy

W15 comprises of a suite of villas located in Weligama, Ahangama, Colombo, Nuwara Eliya and Hantana. Each location has been carefully selected and each property was painstakingly developed to appease a niche clientele who visit our properties all year round. We will leave no stone unturned in our quest to identify an exceptional individual who will bring on board a degree of refinement and finesse that could be translated into creating precision communication and to welcome more visitors to our properties.

RESIDENT MANAGER

Resident Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Management and to help formulate solutions.

KEY RESPONSIBILITIES AND REQUIREMENTS:

  • Fully responsible for all aspects of all departments and overall management of operation of the property.
  • Support and work with all Head of Departments in all aspects of running this property.
  • Responsible for operative condition of all areas of the hotel
  • Conduct operations team meetings to discuss operational matters, targets, guest feedback, service recovery
  • Operational checks in all areas
  • Monitor the purchase/requisitions of departments (receivables, payables)
  • Inspecting all departments for SOP implementation, to meet standards
  • Assessing and reviewing customer satisfaction and service recovery process
  • Regular meetings with department heads to review & train the staff, business matters and targets
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports
  • Cost Management with Profit Maximization
  • After hour shifts in form of Duty Manager on call 24 hours
  • Fluent in English and preferable in other foreign languages
  • Degree or Diploma in Hospitality Management
  • Minimum 3 to 4 years’ work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Similar Capacity

Please state post you are applying and Expected Salary scale on the subject line of the email. Candidates residence in close proximity to Kandy are invited to forward their resume to careers@steradiancapital.com

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