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Reservation Assistant

W15 Head Office | Colombo

SUMMARY OF RESPONSIBILITIES:

  • Coordinating daily with on-site reservation teams.
  • Updating and maintaining the reservation report on a daily basis.
  • Updating and maintaining hotel rates report of the W15 Collection properties.
  • Sharing reservation report with Management on a daily basis.
  • Responding to Social Media inquiries.
  • Responding to guest feedback on Google, Trip Advisor and other Guest Review platforms.
  • Sending out general mails that include special offers to travel agents, andguest database.
  • Maintaining Competitor Analysis Report on a weekly basis.

QUALIFICATIONS:

  • Successfully completed O/L s and A/Ls
  • Excellent phone etiquette and verbal communication skills
  • Proficiency in English
  • Strong computer proficiency and email communication skills
  • Attention to detail and the ability to resolve customer issues
  • Ability to multi task

Please state post you are applying and Expected Salary scale on the subject line of the email. Please forward your detailed CV by email indicating the position in the subject line to: careers@steradiancapital.com

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